Refund policy

Damages and issues

We do not refund lost or stolen packages. We not responsible for items not received due to an incorrect address. We are not responsible for damages that may occur during transit.

Claims will be handled on a case-by-case basis. Please inspect your order upon arrival and contact us at olly@ollybits.com immediately if the item is defective, damaged or if you receive the wrong item. If you notice or suspect damage, please take photos BEFORE you open the package.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.