EVENTS
WHERE ARE YOUR NEXT EVENTS?
Check my events page and follow on Twitter and Instagram for updates!
STORE
WHERE CAN I BUY YOUR MERCHANDISE?
Click the links above!! I'll also be traveling to conventions and shows! Just know that while I am traveling it will take a little bit of time before I ship the products out.
IS THERE A LIMIT ON HOW MANY I CAN BUY?
There is no limit on how much you can buy, however there is a limit of how much there is in stock! Everything is first come first serve.
DO YOU TAKE COMMISSIONS?
Currently, I am are not taking commissions, but you are welcome to email me at olly@ollybits.com for future commissions and partnerships.
DO YOU DO WHOLESALES?
Yes I do! You can visit my wholesale store at Faire! Not all items are uploaded on there, so please reach out via email if you would like to do wholesale unlisted items. :)
PREORDER PROCESS
I PREORDERED, WHAT NOW?
CHARMS: Preorders available the moment my manufacturer tells me that the products are shipped or physically in my hand. Shipment can take 2-4 weeks depending on the product. Orders will be shipped based on date of purchase.
ENAMEL PINS: Preorders available the moment my manufacturer tells me that the products are shipped or physically in my hand. That way, I avoid issues of “We could not make these items”. The manufacturer is in China. The time it takes between Production, Post Production, Shipment, and to Delivery can take 4-6 Weeks. After I receive the merchandise, I'll ship them out ASAP. I’m a one-person team! Orders will be shipped based on date of purchase.
OTHER ITEMS: The description will give information on preorders and estimated date of shipment. Orders will be shipped based on date of purchase.
WHAT ABOUT ITEMS THAT ARE LIVE?
Packages are shipped from San Francisco, CA via USPS. Items that are currently in stock, and not preorders, are sent within 3-5 business days after the sale date. Domestic orders take about 3-5 business days from the shipping date to arrive. International orders can take about 7-14+ business days from the shipping date to arrive, but could take longer depending on the destination. Please be advised for international orders that it may also take a few extra days for the customs process.
SHIPPING
We ship world wide via USPS from San Francisco, California. Shipments are usually sent within 5-10 business days. All domestic shipments include online tracking. Please allow up to 48 hours for the tracking number to update on the USPS website. Packages are packed with care and we have no control over how the shipping courier may handle your package.
Please ensure you have the correct shipping address prior to checking out. Our system is automated and we will be unable to make any changes after an order has been placed. Thanks!
SHIPPING PRICES
Shipping ranges from $1 - $8, depending on merchandise
Free shipping on orders of $60+ within the US 48 States.
Shipping rate is calculated from merchandise subtotal (less discounts, if applicable). Promotion not valid on international shipments. Shipping rate is calculated from merchandise subtotal (less discounts, if applicable). Promotion not valid on international shipments. Not valid on shipments to HI, AK, APO/FPO locations, and U.S. territories. No adjustments on previous purchases. We reserve the right to change this promotion at any time.
INTERNATIONAL ORDERS
All international orders are shipped via USPS. They will be mailed with Global Priority Mail. It will take 7-14 business days, not counting clearing your country's customs which can take up to 60 days.
FEE/DUTIES/VAT CUSTOMS
Please be aware that you may be responsible for additional customs fees, duties, or VAT charged during the process of delivering your order. These fees are controlled by government authorities in your home country and can vary from area to area. Unfortunately, we can not accept any requests to change the value of any order. In accordance to our laws, the actual amount paid will be entered onto the shipping label. Please check your local customs for exact charges prior to purchasing from our store.
HOW DO I TRACK MY ORDER?
You’ll be contacted via email of your tracking number once the order is in transit through USPS! Check your spam folder if you did not receive shipping notice and tracking number! Orders with only stickers will not have any tracking, SORRY!
MISC
WHAT DO I DO IF MY MERCH ARRIVE DAMAGED?
Claims will be handled on a case-by-case basis. Please double check your address when placing an order and inspect your order upon arrival and contact us at olly@ollybits.com immediately if the item is defective, damaged or if you receive the wrong item. If you notice or suspect damage, please take photos BEFORE you open the package.
EXCEPTIONS/NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not refund lost or stolen packages. We not responsible for items not received due to an incorrect address. We are not responsible for damages that may occur during transit.
CAN I PICK UP LOCALLY OR AT A SHOW?
I offer pick-ups on special conditions and at pop-up shows ONLY. I do not do drop-off/pick-ups outside of shows. :( Please follow on Twitter or Instagram for the latest updates on where I am! I'M USUALLY SOMEWHERE EVERY MONTH! Email me to coordinate!
CAN I GET MY POSTERS SIGNED?
MEEEEEEEEEEEE? ;O Can I get yours instead?? Haha, of course! Just give me a heads when you check out or shoot us an email!