WHERE ARE YOUR NEXT EVENTS?
May 9-10 2020 VirtualPopExpo www.virtualpopexpo.com
Oct 24-25 2020 Serramonte Collectible Show, Daly City CA
WHERE CAN I BUY YOUR MERCHANDISE?
This pretty link right HERE! I'll also be traveling to conventions and shows! My store will not be open as I travel though <3
IS THERE A LIMIT ON HOW MANY I CAN BUY?
There is no limit on how much you can buy, however there is a limit of how much there is in stock! Everything is first come first serve.
DO YOU TAKE COMMISSIONS?
Currently I am are not taking commissions, but you are welcome to email me at firstname.lastname@example.org for future commissions and partnerships.
I PREORDERED, WHAT NOW?
CHARMS: Preorders available the moment my manufacturer tells me that the products are in post-production. That way, I avoid issues of “We could not make these items”. The manufacturer is in UK. The time it takes between Production, Post Production, Shipment, and to Delivery can take 3-4 Weeks. After I receive the merchandise, I hand assemble the charms together with the straps and package them individually. I’m a one person team! Orders will be shipped based on date of purchase.
POSTERS: Preorders are available for a 2 week span with a limited supply. During this time, my manufacturer prints the posters and mails them to me. Orders will be shipped based on date of purchase.
WHAT ABOUT ITEMS THAT ARE LIVE?
Packages are shipped from San Francisco, CA via USPS. Items that are currently in stock, and not preorders, are sent within 2-3 business days after the sale date. Domestic orders take about 3-5 business days from the shipping date to arrive. International orders can take about 7-14+ business days from the shipping date to arrive, but could take longer depending on the destination. Please be advised for international orders that it may also take a few extra days for the customs process.
We ship worlld wide via USPS from California. Shipments are usually sent within two business days. All domestic shipments include online tracking. Please allow up to 48 hours for the tracking number to update on the USPS website. Packages are packed with care and we have no control over how the shipping courier may handle your package.
Please ensure you have the correct shipping address prior to checking out. Our system is automated and we will be unable to make any changes after an order has been placed. Thanks!
Orders up to $25 have a flat rate of $5
Orders between $25 - $35 have a flat rate of $8
Free shipping on orders of $35+ within the US 48 States.
Shipping rate is calculated from merchandise subtotal (less discounts, if applicable). Promotion not valid on international shipments. Shipping rate is calculated from merchandise subtotal (less discounts, if applicable). Promotion not valid on international shipments. Not valid on shipments to HI, AK, APO/FPO locations, and U.S. territories. No adjustments on previous purchases. We reserve the right to change this promotion at any time.
All international orders are shipped via USPS. They will be mailed with Global Priority Mail. It will take 7-14 business days, not counting clearing your country's customs which can take up to 60 days.
Please be aware that you may be responsible for additional customs fees, duties, or VAT charged during the process of delivering your order. These fees are controlled by government authorities in your home country and can vary from area to area. Unfortunately, we can not accept any requests to change the value of any order. In accordance to our laws, the actual amount paid will be entered onto the shipping label. Please check your local customs for exact charges prior to purchasing from our store.
HOW ARE THE CHARMS SHIPPED?
Charms are packaged in a clear 2 3/4 x 3x 3/4 resealable bag. They’re put into a Poly Bubble Mailer Envelope and sealed with tape to prevent the seal from potentially breaking while in transit. Bigger orders will be sent in a bigger mailer envelope!
HOW ARE THE POSTERS SHIPPED?
All prints are shipping in a tube with paper/bubble wrap inside. Options of shipping flat will be looked into in the future <3
HOW ARE THE PIXEL ART PAINTINGS SHIPPED?
All pixel art paintings are sprayed with a protective coat to keep paint from being scratched and losing its color over time. Based on the size of the canvas, they will be shipping in a variety of box sizes. I try to find a good sized box that will allow wiggle room but not too much that the canvas will bump everywhere. I bubble wrap the canvas all over and put into a box with wiggle space.
HOW DO I TRACK MY ORDER?
You’ll be contacted via email of your tracking number once the order is in transit through USPS! Check your spam folder if you did not receive shipping notice and tracking number!
WHAT DO I DO IF MY POSTERS ARRIVE DAMAGED?
Let’s chat! Sometimes these things happen. If your print arrives damaged, contact us within 7 days from the package arrival and we'll send you a replacement free of charge. Please send photos of the damages so that we can file an insurance claim with USPS.
WHAT IF MY CHARM IS DAMAGED?
- If you notice there are obvious marks in the details that should not be there when you get your charm, let us know within 7 days of the charm arriving! Please send photos of the damages as well.
- I also offer options of keychains in case you prefer it over the straps.
CAN I GET MY POSTERS SIGNED?
MEEEEEEEEEEEE? ;O Can I get yours instead?? Haha, of course! Just give me a heads when you check out or shoot us an email!